Having high patient satisfaction is an important goal of patient care.  According to Forbes, the most successful practices and hospitals actively and regularly seek and analyze patient feedback.

Getting feedback about which components are most highly correlated to satisfaction and knowing how to make a healthcare practice better can be complex and time consuming. A good satisfaction study involves crafting the right questions, reaching the patients at a time they are willing to provide feedback, aggregating and analyzing the results and finding key insights into which elements of the patient experience are most important and where changes should be made.

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